Terms, conditions and privacy

Last updated: 7 November 2026 · terms version: 2026-11-06

This page is a translation. The Spanish version of these terms is the binding one and prevails if the two differ, without prejudice to any rights the law of your country of residence gives you as a consumer. Versión en castellano.

1. Who provides the service

WyckoffRadar is a tool developed by TraderAcero (traderacero.com).

Service: WyckoffRadar (wyckoffradar.com)
Email: soporte@wyckoffradar.com

For any question about the service, purchases, payments or your personal data, write to that address. Each message receives an individual reply.

2. What WyckoffRadar is and what it is not

WyckoffRadar is a technical analysis tool that detects events of the Wyckoff method on market data (crypto, stocks, ETFs, commodities, indices and forex) and presents them with their phase, their invalidation level and whether the reading is still valid.

WyckoffRadar detects technical events. It does not recommend trades, manage capital or execute orders, and it does not provide financial advice or investment services. The information is provided on a general basis and does not take into account the financial situation, objectives or experience of any particular user. It does not constitute a personalised recommendation or an invitation to buy or sell any instrument. The trading decision (whether to trade, when and with what size) is always the sole responsibility of the user.

Risk warning. Trading in financial markets carries a high level of risk and may result in the loss of all the capital invested. Crypto-assets, currencies and leveraged products are especially volatile. The past results of an event, a statistic or a backtest do not guarantee future results. The historical data and statistics shown are for information only and do not promise any return. If you do not understand these risks, consult a duly authorised financial adviser.

3. Terms of use

Age of majority. The service is intended exclusively for persons aged 18 or over with the legal capacity to enter into contracts.
Personal account. Access is linked to your email address and is non-transferable. You may not share your credentials or resell or redistribute the content of the radar (readings, data, charts or alerts) to third parties.
Permitted use. You may not extract the data by automated means, circumvent the access restrictions of each plan or use the service for unlawful purposes.
Market data. The data comes from external providers and may contain errors, delays or interruptions beyond the owner's control. It is provided “as is”, for information purposes, and must not be used as the sole basis for any decision.
Intellectual property. The software, brand, texts and design of WyckoffRadar belong to its owner. Access to the service does not transfer any rights over them beyond the personal use described here. The candlestick chart uses the Lightweight Charts™ library by TradingView, Inc., under the Apache 2.0 licence.
Alerts. Alerts (email, Telegram, app notifications) are a contracted service subject to the availability of the delivery providers; they may be delayed or fail to arrive, and they do not replace checking the radar directly.

4. Plans, prices, renewal and cancellation

The prices shown are final prices, with applicable taxes included, so what you see is what you pay. The breakdown is shown before you confirm payment. The purchase is made through Stripe's secure payment gateway, and the contract is concluded when payment is confirmed (or when the free trial starts). The language of the contract is Spanish.

4.1 14-day free trial (Pro plan)

A card is requested when you start, but nothing is charged during the 14-day trial.
After that period, the current monthly Pro fee is charged automatically, unless you cancel beforehand from your subscription panel, at no cost or penalty. The exact date of the first charge is shown before you enter your card.
The trial is granted only once per customer.

4.2 Pro and Elite subscriptions

Automatic monthly or yearly renewal, depending on the chosen cycle, until you cancel.
Price changes. The price of an active subscription may only change for future renewals and after notice by email at least 30 days in advance. If you do not accept the new price, you may cancel before the renewal at no cost, and you will keep access until the end of the period already paid.
Frozen launch price. As an exception to the previous point, if you start a Pro or Elite subscription (including the Pro free trial) by 30 November 2026 at 23:59 (Spanish mainland time), you keep the fee for that plan and cycle for as long as the subscription remains active without interruption, even if we raise prices later. If you cancel and subscribe again later, or if you change plan or cycle, the price in force at that time applies.
No minimum term. You can cancel at any time, in one click, from “Manage subscription” in your account, without contacting support. Cancellation takes effect at the end of the period already paid; until then you keep full access, and afterwards the account loses access to the radar completely — there is no free or delayed version, and the account is left as if it had never had a subscription.
Except as provided in section 6 (withdrawal) or by law, periods already started are not partially refunded.

4.3 Invitation codes

An invitation code gives access to a plan for the period it states. It is personal, single-use and valid only on the monthly cycle.
If the code covers the entire fee, no card is requested and nothing is charged. When the covered period ends, the subscription closes automatically, without any charge, and the account is left with no active plan. If you wish to continue, you subscribe from the plans page like any other customer.
During that period you can cancel it whenever you like from “Manage subscription”.

4.4 Payment receipts

After each payment you will receive by email the receipt for the charge, issued through Stripe.

5. Lifetime plan — specific conditions

The lifetime plan is a one-off payment that gives access, without recurring fees, to all the benefits of the Elite plan. As it is a one-off payment commitment for a continuing digital service, these additional conditions apply and are expressly accepted upon purchase:

What “lifetime” means. Access lasts for as long as WyckoffRadar is provided as a service. It is not a guarantee of perpetual operation independent of the continuity of the service, and presenting it as such would be misleading. This limitation exists from the moment of purchase and is part of the price.
If the service is discontinued. If a decision is made to discontinue WyckoffRadar entirely, all lifetime plan holders will be notified by email at least 90 days in advance, unless force majeure prevents it.
Pro-rata refund if the closure happens early. If the closure occurs within the 36 months following the purchase, the holder will be entitled to a refund proportional to the unused time, calculated as if the price paid covered exactly those 36 months of the Elite plan. After the 36 months there will be no refund for the closure, as the customer will have received a service of equivalent or greater value than an Elite subscription maintained over that time.
Reasonable changes to the service. The plan guarantees a level of access equivalent to Elite, not the immutability of every feature. Reasonable changes to data providers, markets covered or the event catalogue do not give a right to a refund as long as that equivalent level of access is maintained. If a change were to deprive the contracted service of its essential content, the provisions of section 7 and of consumer legislation will apply.
Transfer of the business. If the service is transferred to another owner, the new owner will be bound by these conditions towards lifetime plan holders.
No transfer or resale. Access is linked to the account and to the email address used for the purchase; it may not be transferred or resold without express written authorisation.
Withdrawal. You keep your 14-day right of withdrawal (section 6). If, when purchasing, you request that the service start immediately and you withdraw within that period, you will be refunded the price minus the amount proportional to the time already used, calculated over the 36 reference months of clause 3 (1/1,095 of the price for each day elapsed).
Serious breach. The owner may terminate access in the event of a serious and proven breach of section 3 (for example, resale or mass sharing of credentials), after a reasoned notice and an opportunity to respond; in that case no refund is due.

6. Right of withdrawal

As a consumer, you have the right to withdraw from the purchase within 14 calendar days of the contract, without giving any reason (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios, the consolidated text of the Spanish General Law for the Protection of Consumers and Users, arts. 102 et seq.). To exercise it, notify us unequivocally at soporte@wyckoffradar.com, stating the email address of your account; you may use any wording.

When purchasing, you expressly request that the service begin immediately during the withdrawal period. If you withdraw after having started to use it, you will pay only the amount proportional to what has been provided up to the moment you notify us of your decision; the rest will be refunded to you, by the same means of payment, within a maximum of 14 days from receipt of your notice. If the service has already been provided in full with your prior consent, the right of withdrawal will be lost under the terms of article 103 of the aforementioned consolidated text.

7. Warranty, liability and suspension

Your legal rights do not change. Nothing in these conditions limits the rights that the law grants to consumers, including the conformity of the contracted digital service (book two of the aforementioned consolidated text). If the service is not in conformity, you may demand that it be brought into conformity, or claim a price reduction or termination of the contract, as provided by law.
Availability. The owner strives to provide a continuous service, but does not guarantee the absence of interruptions due to maintenance, third-party failures (data providers, hosting, messaging) or force majeure.
Liability. To the extent permitted by law, the owner is not liable for losses arising from investment decisions made by the user, given that the service does not recommend trades. This limitation does not extend to damage caused by wilful misconduct or gross negligence of the owner, nor to personal injury, nor to anything that the law does not allow to be excluded with respect to consumers.
Changes to the conditions. If these conditions change substantially, the changes will be notified by email with reasonable notice and will not apply to periods already paid without your acceptance. Each version accepted in a purchase is recorded.

8. Privacy policy (GDPR)

8.1 Controller

The data controller is the provider of WyckoffRadar described in section 1. Contact for any privacy matter: soporte@wyckoffradar.com. No data protection officer has been appointed, as it is not mandatory.

8.2 Data, purposes and legal basis

Account and access (email address, user identifier, plan and subscription status): providing the contracted service. Basis: performance of the contract (art. 6.1.b GDPR).
Service features (saved views, alert filters, Telegram chat identifier if you link it, app push notification token): providing the features you activate. Basis: performance of the contract.
Payments: card data is processed directly by Stripe; the owner only receives the payment status, the amount and a customer identifier. Basis: performance of the contract and legal obligations (art. 6.1.c).
Tax and accounting obligations: keeping the documentation of transactions. Basis: legal obligation.
Security and fraud prevention (technical logs, IP address, abuse control such as repeated free trials). Basis: legitimate interest (art. 6.1.f).
Website analytics (pages visited, where the visit comes from and whether a trial or a payment is started, with the IP address anonymised), only if you accept analytics cookies in the website notice. If you accept them, the origin of your first visit (the “utm” parameters of the link you arrived through) is stored in your browser and attached to the payment in Stripe, so we can see which channel works. Basis: your consent (art. 6.1.a), which you can withdraw at any time from the “Cookies” link in the footer.
Service emails (alerts, account and payment notices): they are part of the service, not marketing. Commercial communications are only sent with your specific consent and always include a one-click unsubscribe.

No automated decisions with legal effects concerning you are taken, and no commercial profiles are built. Personal data is not sold.

8.3 Retention

Account data is kept while the account is active. When you request erasure, the account, the saved views and the alert queue are deleted; only the data that the law requires to be kept (payment and tax documentation, up to 6 years) is retained, in blocked form, during the limitation periods for any possible liabilities.

8.4 Recipients and processors

To provide the service, the following providers are used, under a data processing agreement:

Supabase — database and authentication (project hosted in the EU).
Stripe — payments and subscription management (it also acts as an independent controller to comply with its fraud prevention and regulatory obligations).
Netlify — web hosting and functions.
Resend — sending of transactional email.
GitHub — scheduled execution of the process that generates the readings.
Expo — push notifications of the mobile app, only if you activate them. It delivers them to your phone through Google's (Android) or Apple's (iOS) notification service.
Google (Google Analytics 4) — website analytics, only if you accept it.

If you download the app, Google Play or the App Store process the download data as independent controllers, in accordance with their own terms. The app has no in-store purchases, and the plan is purchased on the website.

If you link Telegram (Elite and Lifetime plans), alerts are delivered through that service, which processes your Telegram account data as an independent controller, in accordance with its own terms and privacy policy.

Without your consent, the website does not load third-party resources that receive your IP address while you browse (the fonts and the chart library are served from the website's own domain). Third parties are only involved when you take a specific action: accepting analytics (Google), paying (Stripe), linking Telegram or opening an external link (for example, the chart on TradingView).

8.5 International transfers

Some providers are based or have infrastructure outside the European Economic Area (mainly in the US). These transfers are covered by an adequacy decision of the European Commission (EU-US Data Privacy Framework) or by standard contractual clauses, depending on the provider. You can request information about the safeguards applied at the contact email address.

8.6 Your rights

You can exercise the rights of access, rectification, erasure, objection, restriction of processing and portability by writing to soporte@wyckoffradar.com from your account email address; a reply is given within a maximum of one month. If you consider that your rights have not been respected, you can file a complaint with the Agencia Española de Protección de Datos (Spanish Data Protection Agency, aepd.es).

8.7 Deleting your account

You can delete your account at any time and without giving reasons, in any of these ways.

In the app, under “Your account”, with “Delete my account”.
On the website, in your profile (wyckoffradar.com/en/account), with “Delete account”. The profile is available while you have an active plan.
By email, writing to soporte@wyckoffradar.com from the account email address. Requests are handled within a maximum of one month.

Deleting it immediately cancels any WyckoffRadar subscription being charged, with no further charges, and permanently deletes the account, the profile, the saved views, the alerts, the Telegram link and the app notification token. Deletion cannot be undone. The lifetime plan is lost with the account; if you are still within the withdrawal period of section 6, exercise it before deleting the account. Stripe keeps the documentation of payments already made for the period required by law (section 8.3).

9. Cookies and local storage

WyckoffRadar uses strictly necessary technical storage (keeping you signed in, remembering the light/dark theme and the language, and remembering your cookie choice), which is exempt from consent under article 22.2 of the LSSI (Ley de Servicios de la Sociedad de la Información, the Spanish Information Society Services Act), and analytics cookies only if you accept them in the notice that appears on your first visit. No advertising cookies are used.

wr-cookie-consent (local storage, technical): stores whether you accepted or rejected analytics. Until you delete it.
_ga and _ga_* (Google Analytics 4 cookies, only with consent): distinguish visits anonymously for statistics. 2 years.
wr-origen (local storage, only with consent): the origin of your first visit (“utm” parameters), which is attached to the payment in Stripe. Until you delete it or withdraw consent.

You can change your mind at any time from the “Cookies” link in the footer of any page. Withdrawing consent deletes the analytics cookies and the stored origin.

10. Applicable law, complaints and jurisdiction

These conditions are governed by Spanish law, without depriving you of the protection granted to you as a consumer by the mandatory rules of your country of habitual residence. For any dispute, as a consumer you may go to the courts of your place of residence.

Before making a complaint, write to us at soporte@wyckoffradar.com. Each complaint is handled individually. The owner is not a member of any alternative consumer dispute resolution body; you may, if you wish, go to the Junta Arbitral de Consumo (consumer arbitration board) or to the consumer bodies of your autonomous community.